Before booking · before your visit
A good question.
A clear answer.
Find the most important information about booking, arrival and your experience. For specific questions about your booking, our team is here for you.
16 questions
Booking & changes
How do we book a slot?
Choose the experience, the number of players and the date. Check the total price and, for group plans, every game and start time before you finish.
The confirmation e-mail is missing. Should we book again?
Check your spam folder first. If the website confirmed your booking, ask the team to check its status. Do not book a second time without checking.
How do we change the number of players?
Reply to your confirmation e-mail and state the number of players you want. The team checks capacity and price.
Can we book at short notice?
Check the booking calendar with your group size. A bookable slot can be selected even at short notice. If nothing suitable appears, ask the team; this does not guarantee extra availability.
How can we cancel or reschedule?
Contact the team with your booking details. The agreed booking conditions and our terms apply; changes require confirmation from the team.
Arrival & visit
How long does a visit take?
An escape room lasts 60 minutes of play; allow around 90 minutes at the venue including the briefing and the wrap-up. For VR and outdoor the duration depends on the format.
When should we arrive?
Arrive five minutes before the start. For an escape room allow around 90 minutes in total.
Where can we park?
Two parking spaces are behind the house. More free options are available at the Haidgraben opposite the police station.
What if we are late?
Call the team on 089 66594204. That way we can sort out the schedule with you directly.
Experience, age & language
What is an escape room?
An escape room is a room where your team solves puzzles and completes a mission within 60 minutes. At our venue, for example, you search a hacker’s apartment or prevent a meltdown. No previous experience is needed.
Can we play in English?
The physical escape rooms offer English as a game language. Select the language explicitly when you book; the website language does not determine the game language.
Which experience has no horror?
Out of Control has no horror. For VR, the atmosphere depends on the game you choose.
What is the minimum age?
It depends on the game. Game cards and detail pages show the minimum age and any adult supervision requirements. Include the youngest child’s age when enquiring.
Prices & vouchers
What does a game cost?
An escape-room game costs between 28 € and 42 € per player, depending on the room and the number of players. The price table shows the total price for your group before you book; payment on site is by card only.
When do we pay?
Escape rooms and VR are paid on site by card. You see the total price before you book.
Does a voucher reserve a slot?
No. The recipients choose the experience and the date separately. The voucher is finally applied on site.
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Your next step
Anything still open?
For questions about your slot, please tell us the date and the experience.
